Privacy Policy

At MedAssistant we recognise the importance of protecting your privacy, in line with our legal responsibilities. This notice is to advise you how we use any personal information you share with us via our website. This notice also covers use of your personal information when you purchase, or are a recipient of services purchased through ourselves. Your continued use of this site signifies your assent to this Privacy Notice and Policy.

Who we are

MedAssistant Ltd is the owner of this website. Full contact details can be found at the end of this policy.

Personal information we collect

We collect your personal information when you enter your details on forms or booking pages on our website, when you contact us include but not limited to in writing, by post, email, phone, WhatsApp’s or social media posts and messaging platforms that we support

When you complete a ‘contact us’, ‘book now’, message us’ or ‘chat on WhatsApp’ form online.

When you contact us via this website, by entering into a live chat or completing a contact us, booking or chat on WhatsApp, we may need to use your personal details to deal with your query or sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email address. Along with any medical information provided.

How long we keep your personal information

We use your personal information only to send you the information you have requested from our company. Unless your enquiry results in a booking, or you have selected to receive news and promotional marketing which may be of interest to you. Your personal details will be deleted from our systems 12 months after the conclusion of your enquiry.

Purchases of services or bookings

When you purchase a service or make a booking via this website, or through another method with ourselves, we will use the data supplied to fulfil your request. Where this involves the provision of an ongoing service we will hold your details securely for the duration of the agreement.

Your personal details will be deleted from our systems 12 months after the conclusion of the service or product purchased.

Additional personal information rules applied to medical procedures or tests

Along with the standard information that we will collect we may need further information for medical procedures and tests. You may be asked but not limited to:

• information about your next of kin (for the purpose of emergency contact details);
• information about other healthcare providers (such as your GP and practice details);
• information about your racial or ethnic origin;
• information about your religious beliefs;
• information about your sex life and sexual orientation;
• healthcare information, including:
  any disabilities or special requirements which you may have;
• medical records relating to your treatment by us;
  medical history; and records required by care regulators.

Why we collect your personal information

We collect your personal information to:

• provide you with products and services that you may request from
• check your identity to protect security and prevent fraud when you use our services
• improve and develop our services
• meet our legal obligations
• help inform decisions made about your care
• ensure the treatment is safe and effective
• work effectively with other organisations who may be involved in your care.

Storing your bank and payment card details

We don’t physically hold your payment card details; these are held securely by our nominated partner, Stripe and/or Square.

Who we share your personal information with – third parties

Your personal information is only used by ourselves, for the purpose(s) detailed above.

We share your personal information with select third party business partners where it is necessary to do so, for the purpose of providing the product or service you have enquired about, or purchased via this website.

We will share your personal information with authorities, (including the police, law enforcement agencies, credit reference and fraud prevention agencies and select other bodies), for:

prevention and detection of crime

the prevention of fraud against ourselves or third parties or customers,

to prevent money laundering

for identity verification

for the purpose of legal proceedings

for the purpose of urgent care

to ensure the safety of vulnerable adults and/or children

Under no circumstances would we sell your personal information to any other third party, for any reason whatsoever.

In cases where your personal information has been passed to a third party as part of provision of a product or service purchased, you may need to contact the third party directly in relation to their continued use of your personal information.

How we keep your personal information secure

MedAssistant Ltd are committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.

How we keep your personal information accurate

MedAssistant Ltd will take every effort to ensure that your personal information is kept accurate and up to date. To help us do this we encourage you to advise of any changes to your information.

How to access your personal information

Please contact us to obtain and or check the information that we hold on for you. We aim to disclose this to you within 48 hours.

News, offers and promotional email marketing

Where you have selected to receive news, offers, or promotional email marketing, by ticking the appropriate box on our web forms we will use only relevant personal information to contact you.

We may communicate with you by email, post, phone, SMS text message, and social media messaging platforms and posts where you have provided consent at the time we collect your personal information. For the avoidance of doubt, appointment confirmations via SMS and/or email is not considered to be News, offers or promotional material.

Updating your preferences

You can change your personal information and marketing preferences at any time by contacting us.

If you do not wish to receive information by email from us, please use the unsubscribe feature on any promotional email received, or by contacting us and asking to be unsubscribed. We will subsequently remove your information from our database, where our legal or regulatory obligations allow us to do so.

Transferring personal information outside of the UK

MedAssistant Ltd may need to transfer your personal information to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of UK law.

Data Controller

The data controller responsible for our website is MedAssistant Ltd.

Links to third party websites

Our website, emails and social media pages may contain links to websites operated by third parties. MedAssistant Ltd does not take responsibility for privacy notices, policies, services offered, or other site content displayed on third party websites.

Changes to our Privacy Notice and Policy

We review our privacy notice and policy regularly and will display the current version on this webpage. Last updated May 2022.

Cookies

Cookies are small files that download into your computer from the websites you visit. When you agree to this, the cookie analyses web traffic and responds to your individual web activity. By remembering your preferences, the web application can tailor its functioning to your likes, dislikes, and needs.

We use cookies in order to understand which pages are being visited. Any information gathered helps us to analyse website traffic data, and to ensure our website is adapted to customer needs. We do not keep data on the system once it has been used for statistical analysis purposes.

In general, cookies help us to create a better website browsing experience, through fostering an understanding of which pages you find most useful. Cookies do not give us access to your computer, or to any information about you, except the data you explicitly choose to share with us.

At your first visit to our website, we will ask permission for you to accept cookies. Cookies will not be used if you decide not to accept them. If this is the case, nothing except a record of your choice will be created. You can also manage cookies through the settings of your internet browser. If you do decline the use of cookies, you may not be able to use the website to full advantage.

Recording your browsing activity

In order to provide you with the best possible experience, we record some of your information such as geographical location, IP address, the internet service provider and any software you use to browse our website, the type of device you are browsing from, and the screen resolution.

This information can only lead to your personal identification if you contact us via the details provided on the website, or when you make a booking.

Links to external websites

Our website may contain links to external websites. Please keep in mind that if you click these links, once you leave our site we do not have any control over that website’s activity. As such, we are not responsible for the protection of any information you provide on such websites. Please exercise caution when visiting any external sites and examine their privacy statements.

How to contact us

If you have any questions regarding the above please feel free to contact us by the below methods:

MedAssistant Ltd

Registered in Scotland – SC730564

VAT number: _____

Suite 2/3
48 West George Street
Glasgow
G2 1BP

Contact email address: support@medassistant.co.uk

Telephone: 0141 255 2681

Last updated May 2022.