Duty of Candour Report — 2024
Our ongoing commitment to transparency, open communication, and patient safety.
Introduction
MedAssistant is committed to upholding the principles of duty of candour in all aspects of care and treatment provided to our clients. This report outlines our adherence to duty of candour principles throughout the year 2024, despite no incidents occurring that required disclosure under this policy.
Practice Procedure
MedAssistant’s approach to duty of candour is rooted in our commitment to providing high‑quality care for our clients. We believe in full transparency and open communication with our clients, particularly in situations where issues or concerns arise in their care or treatment. Our duty of candour policy, as outlined in Robert Francis’ Mid Staffs report, guides our actions in volunteering all relevant information to persons who may have been harmed by the provision of our services.
Key Elements of Practice
1) Client Involvement
We ensure that our clients are fully involved in their care and treatment decisions. This includes providing them with relevant information about their care plan, potential risks, and any incidents that may occur.
2) Communication
In the event of an incident or issue, we prioritise timely and transparent communication with affected clients. We believe in open dialogue and providing clients with clear and honest explanations.
3) Investigation
Any problems or incidents that occur are fully investigated to understand the root causes and contributing factors. This allows us to identify areas for improvement and implement corrective actions.
4) Learning Organisation
MedAssistant views incidents as learning opportunities. We share lessons learned from incidents internally to prevent similar occurrences in the future. This fosters a culture of continuous improvement and enhances patient safety.
5) Policy Review
Our duty of candour policy is reviewed annually within the organisation to ensure alignment with best practices and regulatory requirements. We remain committed to upholding the highest standards of transparency and accountability.
Reporting Procedure
The reporting of any incidents that may compromise patient safety is encouraged among all staff members at MedAssistant. An intranet form is available for reporting incidents, accessible to all employees via the company intranet portal. This streamlined reporting process ensures that any concerns or issues are promptly addressed and investigated in accordance with our duty of candour policy.
Conclusion
In conclusion, despite no incidents requiring disclosure under the duty of candour policy in the year 2024, MedAssistant remains steadfast in our commitment to transparency, open communication, and accountability in all aspects of care and treatment. Our dedication to the principles of duty of candour ensures that we uphold the highest standards of patient safety and quality care delivery. We will continue to strive for excellence and actively promote a culture of candour within our organisation.