Complaints Procedure

Complaints can be made about the following services:

MedAssistant Ltd, who will deal with all levels of complaints:

Complaints should be made in writing either by post or email.

• Post: MedAssistant | 117 Saltmarket | Glasgow | G1 5LF
• Email: clinic@medassistant.co.uk

Health Improvement Scotland

Health Improvement Scotland will process complaints regarding MedAssistant Ltd concerning the following:

• the quality of care and/or treatment-experienced
• care environment or equipment issues
• poor treatment by a member of the staff
• operational and procedural issues
• the service/provider’s failure to follow the appropriate process
• lack of information provided by the service/provider

You can contact Health Improvement Scotland directly or if you are unhappy with a response from MedAssistant Ltd.